Privacy Policy
Akseer Sleep & Pain Services
Effective Date: August 11, 2026
Akseer Sleep & Pain Services (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, protect, and disclose personal information when you visit our website, contact us, or use our services.
1. Information We May Collect
Depending on how you interact with us, we may collect information such as:
Name and contact information
Email address and telephone number
Appointment and consultation information
Information you voluntarily provide through forms or questionnaires
Sleep-related information and concerns
Pain-related information and functional concerns
Information provided when communicating with us through email, telephone, WhatsApp, Facebook, Instagram, or other communication platforms
Website usage information, where applicable
Please do not provide unnecessary medical or other sensitive information through social media messaging.
2. How We Use Your Information
We may use personal information to:
Respond to inquiries and requests
Schedule and manage consultations
Provide sleep and chronic-pain education and support
Communicate with you about requested services
Maintain appropriate business and service records
Improve our services and website
Meet legal, regulatory, administrative, or professional obligations
We will only collect, use, or disclose information for purposes that are appropriate and reasonably necessary for the services or activities involved.
3. Health Information
If you provide personal health information, we will take reasonable steps to protect that information and limit its collection, use, and disclosure to appropriate purposes.
Where applicable, personal health information will be handled in accordance with Ontario's Personal Health Information Protection Act (PHIPA) and other applicable privacy requirements. PHIPA places restrictions on the collection, use, and disclosure of personal health information and generally requires consent unless an exception applies.
4. Consent
By providing personal information to us, you consent to its collection, use, and disclosure for the purposes identified in this Privacy Policy or for other purposes permitted or required by law.
Where express consent is required, we will obtain it before collecting, using, or disclosing the applicable information unless the law permits otherwise.
You may withdraw consent where permitted by law. Withdrawal of consent may affect our ability to provide certain services.
5. Disclosure of Information
We do not sell or rent your personal information.
We may disclose information when reasonably necessary to provide requested services, operate our business, comply with legal requirements, protect safety, or as otherwise permitted or required by applicable law.
Where personal health information is involved, disclosure will be limited to what is reasonably necessary for the applicable purpose, consistent with applicable privacy requirements.
6. Electronic Communications and Social Media
We may communicate with you through email, telephone, WhatsApp, Facebook, Instagram, or other electronic communication platforms at your request.
Electronic communications may involve privacy and security risks. Social media and messaging platforms are operated by third parties and are subject to their own privacy policies and terms.
For your protection, please avoid sending detailed medical histories, prescription information, diagnostic reports, or other highly sensitive health information through social media or ordinary messaging unless specifically requested and an appropriate secure method has been provided.
7. Website Information
Our website may collect certain technical information, such as browser type, device information, IP address, pages visited, and general website usage information.
We may use cookies or similar technologies where applicable to improve website functionality, understand website traffic, and improve the user experience.
Third-party services integrated with our website may independently collect information according to their own privacy policies.
8. Protection of Information
We take reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, collection, use, disclosure, loss, theft, or destruction.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
9. Retention of Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide services, maintain appropriate records, resolve disputes, or satisfy applicable legal, regulatory, or professional requirements.
10. Access and Correction
Subject to applicable law, you may request access to personal information we hold about you and request correction of inaccurate or incomplete information.
Requests may be made using the contact information provided below.
Ontario privacy law provides individuals with rights relating to access to and correction of personal health information where PHIPA applies.
11. Privacy Concerns or Complaints
If you have a question, concern, or complaint regarding the handling of your personal information, please contact us first so that we can attempt to address your concern.
Where applicable, individuals may also have the right to contact the Information and Privacy Commissioner of Ontario regarding concerns involving personal health information.
12. Children
Our services are not specifically directed toward children unless arrangements have been made with a parent, guardian, or authorized representative. We do not knowingly collect personal information from children through our website for marketing purposes.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.
The updated version will be posted on this page with a revised effective date.
akseersleepandpainservices.com/privacy-policy
14. Contact Us
Akseer Sleep & Pain Services
Email: nakseer@akseersleepandpainservices.com
Website: www.akseersleepandpainservices.com
Phone #: 289-488-9595
If you have questions about this Privacy Policy or how your information is handled, please contact us using the information above.
Last Updated: August 11, 2026